General Terms and Conditions (AGB):
General Terms and Conditions (GTC)
Nourished with Nat by Nathalie Isler
Valid for Switzerland and the Principality of Liechtenstein
Last updated: July 1, 2025
1. Scope and Conclusion of Contract
These General Terms and Conditions (GTC) apply to all contracts between "Nourished with Nat by Nathalie Isler" (hereinafter "Nourished with Nat") and natural or legal persons residing or located in Switzerland or the Principality of Liechtenstein (hereinafter "Customer", with all gender forms implied).
By visiting this website and by booking services or purchasing products, users agree to the following GTC. The provider is Nathalie Isler, sole proprietorship "Nourished with Nat", email: nathalie@nourishedwithnat.com.
These GTC apply to all offerings, services, and products of Nourished with Nat, in particular coachings, consultations, retreats, online seminars, workshops, digital content such as e-books or templates, and physical products such as supplements or natural goods.
By placing an order in the webshop or booking a service, the customer accepts the version of the GTC valid at the time of order. Nourished with Nat reserves the right to modify the GTC at any time.
A contract is concluded with an order or booking confirmation. All offers are non-binding and without obligation; there is no entitlement to acceptance.
2. Offer and Contract Conclusion
All offers in the webshop are non-binding and without obligation. The presentation does not constitute a legally binding offer but an invitation to submit an offer.
Orders are binding. A contract comes into effect upon receipt of a shipping or booking confirmation or delivery of the goods. Nourished with Nat reserves the right to reject orders without stating reasons.
Nourished with Nat assumes no liability for incorrect or incomplete information provided in the order.
3. Prices and Shipping Costs
All prices are in Swiss Francs (CHF), including statutory taxes. Price changes are reserved.
Shipping costs:
CHF 8.50 to a maximum of CHF 10.50 depending on weight
Shipping is via Swiss Post (PostPac Economy).
4. Delivery
Delivery is made only to addresses in Switzerland and the Principality of Liechtenstein. The customer is obliged to accept the delivery. In case of undeliverable shipments, the customer bears any return shipping costs.
5. Availability
There is no guarantee of availability. If a product is unavailable, the customer will be informed.
There will be no automatic backorders – items must be reordered once available.
6. Returns, Exchanges, and Right of Withdrawal
Return of physical products:
Returns are possible within 7 calendar days of receipt.
Only unopened, unused products in their original packaging are eligible for return.
Hygiene products, opened or used products, and personalized items are excluded from return.
Return shipping costs:
Returns are at the customer’s expense, unless the error lies with Nourished with Nat (e.g. incorrect delivery).
Exchanges:
Direct exchanges are not possible.
Customers must return the product according to return guidelines and place a new order.
Return shipping costs are borne by the customer.
Right of withdrawal:
Withdrawal must be communicated in writing via email or post within 7 days.
For digital products (e.g. e-books, templates), the right of withdrawal expires once the download has begun.
Return and withdrawal address:
Nourished with Nat, Bergwerkstrasse 7, 8810 Horgen
nathalie@nourishedwithnat.com
7. Payment
Payment is made in advance via the offered payment methods (e.g. credit card, PayPal, Twint).
Nourished with Nat reserves the right to conduct credit checks and reject orders without providing reasons.
8. Retention of Title
The delivered goods remain the property of Nourished with Nat until full payment is received.
9. Coaching Terms & Disclaimer
Coachings and online services are not medical or therapeutic treatments and do not replace medical care.
I am not a doctor or licensed therapist but work as a coach, advisor, companion, listener, impulse-giver, and supporter on the path to greater wellbeing.
I do not provide diagnoses, prescribe medication, or offer calorie-counting plans, diets, or fitness programs. I offer recommendations only.
Coaching results vary individually and depend on the client's engagement.
I work within my professional scope and recommend medical evaluation when needed.
If unsure about health suitability, please consult a physician in advance.
Cancellation policy for coaching / retreats / appointments:
24-hour cancellation notice: Appointments canceled less than 24 hours in advance will be fully charged.
Delays must be communicated early. No-shows without notice will be fully charged.
Retreat and workshop bookings are binding; specific cancellation terms apply per event.
10. Product Liability and Allergies
All products are natural and manufactured with the utmost care. However, Nourished with Nat accepts no liability for allergic reactions or skin irritations.
Customers are responsible for checking the ingredients and conducting a patch test.
Nourished with Nat is not liable for improper use of the products.
11. Inspection and Complaints
Customers are required to inspect the goods immediately upon receipt and report any defects in writing within 7 days.
There is no right to withdraw from the purchase, but only to a replacement or price reduction.
12. Data Protection
The Privacy Policy is an integral part of these GTC and can be viewed on the website.
13. Copyright & Content Liability
All content on this website, including text, images, audio, video, and software, is protected by copyright.
Any reproduction, editing, or exploitation requires prior written consent.
No liability is accepted for external links. Use of this website is at your own risk.
Nourished with Nat accepts no liability for direct or indirect damages unless caused by gross negligence or intent.
14. Applicable Law and Jurisdiction
Swiss law exclusively applies. The place of jurisdiction is Horgen, Switzerland.
These GTC come into effect upon publication and replace all previous versions.